Telephonetics VIP launch specialist speech self service solutions - Telephonetics VIP launch specialist speech self service solutions for Local Government authorities Telephonetics VIP, a prominent UK speech recognition company, has launched a range of speech self service solutions specifically for the Local Government sector. The solutions enable citizens to access information, provide feedback on services and make payments. Designed to improve access to services the speech self service options enable citizens to access Local Government services 24 hours a day. As routine calls are serviced politely and consistently while freeing staff to handle complex calls, citizens gain speedier access to services. Telephonetics VIP, recently cited by Global Industry Analysts as a leading player in the speech technology market, were careful to incorporate a number of key elements to ensure the speech self service solutions meet the specific needs of Local Government.