SpeechAgent is all ears - SpeechAgent is all ears Patented software to understand what you’re talking about Customer data on the screen upon incoming call is state-of-the-art in today’s contact centers. What’s new is the option to process spoken information from phone conversations. The patented “SpeechAgent” software from Germany's SpeechConcept recognizes the context of conversation and provides valuable information to support the call agent. While listening to the caller, the agent can already see a suggested answer on his screen. SpeechAgent is based on a speech recognition process with a large background vocabulary.
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