New Consumer Shopping Guidelines for Mail Order and Online Shopping - New Consumer Shopping Guidelines for Mail Order and Online Shopping Just in time for the holiday shopping season, the National Mail Order Association (NMOA) offers these 10 tips to help guide consumers when shopping through direct marketers. Minneapolis, MN, – National Mail Order Association (NMOA), a 35 year old professional organization for the direct marketing industry, announced today the posting of a new on-line consumer information department that gives ten detailed ordering tips when shopping through direct marketers. The new department also offers detailed suggestions and procedures of what to do if something goes wrong with your order, and what to do if you have a complaint about an uncooperative or deceptive marketer. “We want consumers to have an enjoyable shopping experience this season,” says John Schulte, President of the NMOA. “Whether someone orders on-line, by phone, fax, or by mail, there are certain procedures every consumer should keep in mind.