NYK Logistics Signs Up for Subscription-based Managed Service from Partners in IT - Bracknell, UK, 10 March, 2008 – Partners in IT, leaders in IT Service Management, today announced that NYK Logistics, one of the fastest growing logistics companies in the UK, has subscribed to Partners in IT’s Subscription-based Managed Service. Michael Taylor, Head of Service Delivery, NYK Logistics, explained: “Significant growth within the business is increasing the dependence on our IT services and as a result we need to develop greater reliability and stability within our IT infrastructure. We want to move as quickly as possible to levels of best practice but in such a way that we can illustrate return on investment to our business colleagues.” Taylor discussed NYK’s requirements with Partners in IT and identified the need for the team to move from a reactive approach to more proactive management; to better align IT services to business goals; provide assured levels of service at an understandable, competitive and fixed cost; and produce best in class ITIL (IT Infrastructure Library) processes for Incident, Problem, Change and Configuration Management. “In short, we had to lock down our IT service support and delivery costs whilst producing best in class processes,” concluded Taylor.