Intelligent Operational Management Pays off - Intelligent Operational Management Pays off At Co-operative Financial Services Payments Services eg solutions delivered exactly what it promised following a project with Co-operative Financial Services (CFS) - a cost benefit saving of over 20%. In addition to helping Payment Services achieve this, eg solutions also improved its capability to manage the end-to-end customer experience and maintain high customer service levels. One of the UK’s leading financial services providers Co-operative Financial Services (CFS) is one of the UK’s major financial services organisations, comprising of some of the best-known names in the market - the Co-operative Bank, Co-operative Insurance Services (CIS) and smile. eg solutions had recently undertaken a successful implementation at CIS which led the company to award eg solutions a major project within its Payment Services division. At the time the Payment Services division employed 240 staff, primarily undertaking processing, reconciliation and administration of customer transactions.