ILX Group Bridges The ITIL® Skills Gap For Solihull Council - ILX Group plc (ILX), the training services company that provides flexible training services through traditional classroom, workshops, multi-media training and e-Learning is assisting Solihull Metropolitan Borough Council to even out the different skill levels across its Information Communications Technology (ICT) staff. The contract, implemented in January 2008, involves putting its ICT staff through ITIL® Version 3 foundation training. The training programme encompasses all members of ICT including Service Desk, Application Developers and Project Managers training. Andrew Kirk is the ICT Quality Manager for Solihull Metropolitan Borough Council, describes the situation before the ITIL® implementation, “There were scatterings of knowledge of ITIL®. Some people had done ITIL® Foundation years ago; some knew a bit, others to whom it was an acronym.