Hammonds Direct turns regulatory requirement into business opportunity - Hammonds Direct turns regulatory requirement into business opportunity with help from Skywire Software New automated system turns delivery of HIPs into a source of revenue Hammonds Direct, one of the UK’s leading providers of conveyancing services, has turned a regulatory requirement into a new source of revenue by implementing a new, automated system for producing HIPs (home information packs). The new system uses Documanage – the robust workflow and content management component of Docuflex, Skywire Software’s leading customer communications management (CCM) suite for financial services – to manage workflow and store documents for Web presentment. Hammonds Direct acts on behalf of some of the UK’s largest financial institutions, estate agency chains and major companies dealing with the transfer of domestic property. The recent introduction of HIPs legislation in the UK requires home sellers to supply a home information pack – containing legally binding information relevant to the sale – on all residential properties. Already processing 10,000 –12,000 conveyancing transactions per month, Hammonds Direct recognized the need for an improved workflow and document management system, which could deal with the projected volume and complexity of HIPs-compliant documents.