Global or National? An International Comparison of Call Centres - In spite of globalisation, working conditions in call centres around the world are still governed by national regulations. That was the result of a major study supported by the Austrian Science Fund FWF, which looked at 2,400 call centres in 17 countries. As a follow-up to this study, the FWF is now funding further international analyses and case studies that will compare conditions in Austrian call centres with those in other countries. Throughout the world, the number of call centres is growing. These facilities offer companies aiming to achieve effective forms of customer care a great deal of flexibility.
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